Privacy Policy

1. Data Controller

The data controller is Pixel Estate EOOD, UIC [registration in progress], with registered address: 72 Vitosha Blvd., 1000 Sofia, Bulgaria. You can contact us by email at info@pixelestate.bg or by phone at +359 886 986 886.

2. What Data We Collect

Depending on how you interact with us, we process the following categories of personal data:

Identification data: first name, last name, personal identification number or date of birth, address.
Contact data: phone number, email address.
Website data: IP address, browser and device type, pages visited, cookies.
Contractual data: information related to real estate transactions, financial parameters.

3. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

Performance of a contract (Art. 6(1)(b) GDPR) — for the conclusion and servicing of real estate intermediation agreements.
Legal obligation (Art. 6(1)(c)) — to fulfil our obligations under AMLA (Anti-Money Laundering Act) and tax legislation.
Legitimate interest (Art. 6(1)(f)) — for website operation, traffic analysis, and service improvement.
Consent (Art. 6(1)(a)) — for sending marketing communications, newsletters, and promotional offers. You may withdraw your consent at any time.

4. Retention Period

We retain personal data for the period necessary to achieve the purposes of processing, but no longer than the legally prescribed periods. Contractual data is retained for 5 years after the completion of the transaction. AMLA data is retained for 5 years after the termination of the business relationship. Marketing data — until consent is withdrawn.

5. Data Recipients

We do not sell your personal data to third parties. Data may be provided to:

Notaries and legal consultants for completing transactions.
Government authorities where required by law (National Revenue Agency, SANS, CPDP).
Technical providers (hosting, email services) acting as data processors on our behalf.

6. Cookies

The website uses cookies to ensure proper functionality, analyse traffic, and improve the user experience. Essential cookies are necessary for the site to operate. Analytical cookies are activated only with your consent.

7. Your Rights

Under Regulation (EU) 2016/679 (GDPR) you have the following rights:

Right of access — to receive confirmation whether your data is being processed and to obtain a copy.
Right to rectification — to request correction of inaccurate or incomplete data.
Right to erasure ("right to be forgotten") — under certain conditions.
Right to restriction of processing.
Right to data portability — to receive your data in a structured, machine-readable format.
Right to object — against processing based on legitimate interest or for direct marketing.

To exercise your rights, please contact us at info@pixelestate.bg.

8. Complaints

If you believe that the processing of your personal data violates the GDPR, you have the right to file a complaint with the Commission for Personal Data Protection (CPDP), address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, website: www.cpdp.bg.

9. Changes

This policy may be updated periodically. In case of significant changes, we will notify you through the website.

Last updated: April 2026